Hotel Policy

Minimum Age

Hotel Wailea is designed for adults seeking a tranquil atmosphere and is therefore not suitable for children 17 and under. This applies not only to guest suites, but to the pool area and fitness center. The Restaurant and Birdcage do allow children but please note that we do not offer a separate menu for children.

Cancellation Policy

For flexible rate plans: Cancel 14 days prior to your arrival date to avoid a penalty of 2 nights room and tax. A deposit of two room nights on a major credit card is required to guarantee all reservations.  

For non-cancellable rate plans: full payment is due at booking. No refunds will be issued upon cancellation. 

For peak dates, including December 21, 2024 – January 2, 2025: Cancel 30 days prior to your arrival date to avoid a penalty of 2 nights room and tax. A deposit of two room nights on a major credit card is required to guarantee all reservations.


Check-in is at 3:00 p.m. 
Check-out is at 12:00 p.m. 
You may request an earlier check-in or late check-out, however, it’s not guaranteed. Guests arriving prior to this tme, may enjoy the use of all hotel amenities, including pool, restaurants, and fitness center. To check-in, guests must present a valid photo ID and credit card to be authorized for room, tax and incidentals. Guests must be 18 years old to check-in. 
Early check-in can only be guaranteed by booking the room for the night before check-in. Late check-out can only be guaranteed by booking the room for an additional night.

Resort Fee

A $40-per-suite resort fee (plus taxes) will be added to the daily room rate. This fee allows guests to enjoy many hotel services and activities without incurring miscellaneous charges. Resort service fee includes the following amenities: 

Cash-paying Guests

Guests paying with cash must pay at check-in for the full stay’s room charge, resort fee and tax, plus a $50 per day deposit for incidentals.

Debit Cards

The use of a debit card will initiate, at the time of check-in, an immediate deduction from your bank account for your room rate and resort fee, inclusive of tax, for all room nights plus a $50 per day deposit for incidentals. Upon check-out, any unused funds will be credited back to your account. Based upon your bank, it may take 72 hours or longer for your bank to process this back to your account.

Professional Photography & Video Guidelines


Our hotel and property are 100% non-smoking. This includes all in-room balconies and all outdoor public areas at the hotel. If evidence of smoking is found in the room, guests will be charged a cleaning fee.

Pet Policy

Pets are not allowed; ADA-defined service animals only.

ADA Information

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call 808-874-0500.

Fitness Center & Wellness Programs

Any use of Hotel Wailea’s fitness center, aerial studio, or participation in on-site fitness classes is done at participant’s sole risk. Hotel Wailea shall not be liable for any injuries, loss, or damage to the participant or participant’s personal property resulting from the use of these offerings, regardless of whether it occurs as a result of Hotel Wailea’s negligence.  If the participant chooses to use the fitness offerings, the participant hereby expressly waives any claim of liability – for personal/bodily injury or damages – which occurs to the participant or for any loss of or injury to person or property. This waiver is intended to be a complete release of any responsibility for personal injuries and/or property loss/damage sustained by any participant while on Hotel Wailea’s premises, whether using exercise equipment or not. 


The pool is open 24 hours, daily.
The pool bar is open daily from 10:00am – 6:00pm (meal service at The Cabanas is from 11:00am – 5:00pm).  

Below are the basic pool policies: