BOOK WITH CONFIDENCE
Our Promise to You
Your peace of mind is incredibly important to us, especially during these ever-changing times. You can book with confidence knowing that we will offer flexibility if your plans change due to COVID-19-related circumstances.
A space to celebrate each other’s company.
Stroll our winding pathways to waterfall lookouts, or take in the panoramic ocean views from one of the many open-air spaces throughout the resort.
- very low density, with just 72 suites spread across 15 acres
- open-air lobby, restaurant, fitness center, and wellness studio
- large, living-room style cabanas and relaxing pool environment
- all areas accessible without elevators
- tranquil, adults-only retreat
A space to call your own beach home.
Every one of our large, one-bedroom suites is an immaculate private sanctuary designed to make you feel perfectly at ease.
Each suite features:
- separate outdoor entrance
- individual, self-contained HVAC system
- retractable wall of glass doors to large ocean-facing lanai
- private outdoor dining area for in-suite meal service
- 720 sq.ft of space with separate bedroom and living room
- dedicated high-speed internet connection
A space to delight in the exquisite flavors of Hawai’i.
In this re-imagined world of dining, we can’t think of anything more ideal than our private chef experience in The Treehouse. Treat yourselves to a seven-course meal with a backdrop of the setting sun over the Pacific Ocean.
Enjoy these ideal features:
- private, open-air treehouse venue
- panoramic ocean and sunset views
- private chef cooking for you tableside
- curated seven-course menu arranged to your tastes
- dedicated server throughout your meal
A space to sip, savor and enjoy the scenery.
The Restaurant at Hotel Wailea invites you to experience our two open-air dining venues—on the Lanai overlooking three Hawaiian islands, or under the twinkling night sky in our terraced Secret Garden.
For those with a taste for the unconventional, we have put an innovative spin on the traditional room service with our “Dine Anywhere” program. Simply pick your favorite spot on our grounds, select from our menu, and we will bring the feast to you!
A space to share the experience of a lifetime.
We have curated a variety of experiences for every ‘travel personality’ that give you all the seclusion you desire while immersing you in the beauty of the islands.
Paddle the crystaline waters of Wailea in a traditional Hawaiian outrigger canoe or take a vintage Porsche out for a spin around the lava-crusted coastline. Revel in the tranquility of a private cabana by the pool, or unwind with a Hawaiian lomi-lomi massage in the solitude of your own suite.
Craving sun, sand, and sea? Our touchless Tesla Model X house cars will escort you anywhere you wish to go in the Wailea area, including to our Hotel Wailea beach valets at Wailea Beach.
Please ensure that you are up to date on the latest government regulations when traveling to Hawaii. Upon reopening, there will be a screening procedure that may include temperature checking as well as a series of questions regarding health and recent travel.
Hawaii State Pre-Travel Testing Program
Pre-travel testing provides travelers with an alternative to the mandatory 14-day quarantine if they are tested no earlier than 72 hours before arrival in Hawaii with an FDA-approved nucleic acid amplification test (NAAT), performed using a nasal swab, and can show proof of negative test results from a CLIA certified laboratory before boarding the final leg of their flight (as of November 24th, 2020). Travelers also will have their temperatures checked upon arrival and must fill out a travel and health form. Upon arrival in Hawaii, passengers unable to provide proof of an approved negative test will be required to go into quarantine for 14 days or the duration of their visit, whichever is shorter.
For more information visit https://hawaiicovid19.com/travel/.
IMPORTANT NOTE: Hotel Wailea does require that every guest present an approved negative COVID-19 test upon check-in. We do not have the facilities for guests to quarantine on the property. If you are unable to attain a negative test prior to arrival, we will happily reschedule or refund your reservation.
Our employees will be wearing masks. In accordance with the advice of medical experts and industry best practices, all guests will be required to wear a mask or face covering when in public spaces on the property and when receiving service while in their suite.
FREQUENTLY ASKED QUESTIONS
What is Maui's quarantine policy?
At the time of writing, Maui has a mandatory self-quarantine policy of 14 days for all travelers arriving on the island. Travelers can avoid this quarantine by presenting proof of an approved negative COVID-19 test that was taken within 72 hours of arrival on the island. As of November 24, 2020, negative test results must be received before boarding the final leg of your flight to Hawaii.
Please note that it is imperative that your test be from a preferred partner. A list of these and other detailed information can be found at: hawaiicovid19.com
What is an approved negative COVID-19 test?
From the State of Hawaii’s website, hawaiicovid19.com: All travelers ages five and over are required to take a Nucleic Acid Amplification Test (NAAT) from a certified Clinical Laboratory Improvement Amendment (CLIA) lab in order to bypass the State of Hawai‘i’s 14-day mandatory quarantine.
The State of Hawaiʻi will accept test results ONLY from TRUSTED TESTING AND TRAVEL PARTNERS
The test will need to be taken no more than 72 hours before your flight departure time. If you have a multi-city flight itinerary, the departure time is from the last city you leave before arriving at a Hawai‘i airport (e.g. if your travel is from Chicago to Seattle to Kahului, the departure time to look at is your flight from Seattle).
What if I don't receive my test results in time?
If you haven’t received your negative test results by the time you arrive on the island, the Safe Travels team at the airport will require you to quarantine until the results come in. As of November 24, 2020, negative test results must be received before boarding the final leg of your flight to Hawaii. If the results are not in by time of boarding, you will be subject to a mandatory quarantine of 14-days or the duration of your stay, whichever is shortest.
Unfortunately, we aren’t able to provide quarantine space at Hotel Wailea, but we will help advise you on which properties are available. We have been recommending both the Marriott Residence Inn in Wailea or the Marriott Courtyard Inn in Kahului for a comfortable yet affordable stay in quarantine. Once your negative test results arrive, we are happy to welcome you up to Hotel Wailea and will refund you fully for the nights you were unable to stay.
What is the hotel's cancellation policy?
Rest assured that we will continue to be very flexible with our cancellation policies for as long as the state of uncertainty around travel persists. For any COVID-19 related disruptions in your travel plans, we offer a full refund up to 24 hours before arrival.
Are all of your amenities open?
Yes, our on-property amenities such as the pool and cabanas, pool bar, fitness studio, beach valet, The Restaurant at Hotel Wailea, Treehouse, and Tesla house car service around the Wailea area. In each area of service, we have redesigned the guest experience to accommodate safe distancing and an enhanced sanitization process for your health and comfort.
Are beaches and parks open to visitors?
Yes, all of Maui’s public areas such as beaches and parks are open to visitors. Hotel Wailea is pleased to provide you with beach valet service, including chairs, towels, umbrellas, and water at nearby Wailea Beach, and our valets are available to drive you down in our touchless Tesla house cars.
At this time, we are asking our guests not to plan a road trip to Hana as their remote community is delicate. Your rental car company will tell you the same. Mahalo for your compassion!
Are guests required to wear masks?
Yes, in accordance with the State of Hawaii’s Fifteenth Emergency Proclamation, all guests will be required to wear a mask or face covering when in public spaces on the property and around the island.
The only exceptions to this requirement are:
- Individuals with medical conditions or disabilities where the wearing of a facecovering may pose a health or safety risk to the individual;
- Children under the age of 5;
- While working at a desk or work station and not actively engaged with other employees, customers, or visitors, provided that the individual’s desk or workstation is not located in a common or shared area and physical distancing of at least six (6) feet is maintained;
- While eating, drinking, smoking, as permitted by applicable law;
- Inside private automobiles, provided the only occupants are members of the same household/living unit/residence;
- While receiving services allowed under a State or county order, rule, or proclamation that require access to that individual’s nose or mouth;
- Where federal or state safety or health regulations, or a financial institution’s policy (based on security concerns), prohibit the wearing of facial coverings;
- Individuals who are communicating with the hearing impaired while actively communicating (e.g., signing or lip reading);
- First responders (police, fire fighters, lifeguards, etc.) to the extent that wearing face coverings may impair or impede the safety of the first responder in the performance of his/her duty;
- While outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times; and
- As specifically allowed by a provision of a State or county COVID-19 related order, rule, or proclamation.
Are reservations required for the facilities?
No, currently we are not requiring reservations for facilities, however we do ask that guests and employees maintain the appropriate distance from each other in accordance with industry best practices. While we are not offering group classes at this time, we are able to schedule private yoga classes for any interested guests.
Is there vacancy between room stays?
Wherever possible, we are avoiding scheduling back-to-back reservations in any one suite; however, we aren’t able to guarantee this.
What are the hotel's cleaning protocols?
At Hotel Wailea, the health and safety of our guests and team members is our highest priority. We would like to take this opportunity to share the steps we have taken to ensure your safety and comfort during your stay with us.
In all areas of operations, we are diligently following the recommendations of the CDC, federal, and state agencies. We have enhanced our sanitation procedures in all suites and public areas, and we strictly manage our staff cleanliness procedures including hand washing and mask wearing. We are also taking extra precautions by supervising our team members carefully, ensuring that any staff member who feels ill stays home and takes the proper recovery time before returning to work.
Again, our number one priority is to maintain a healthy environment for the comfort and safety of our guests and team. Using the EPA’s list of recommended cleaning products to eliminate the COVID-19 virus, we have trained our housekeeping team to use the appropriate solutions for each surface, using color-coded rags for each respective area. We have also procured specialized equipment, such as the Electrostatic Sprayer and UVC LED sterilizers, to disinfect surfaces of all sizes in even the hardest-to-reach areas.
We are monitoring the situation very closely by staying in contact with trusted health organizations and adjusting our practices as needed. Your health is vitally important to us, and we hope that our commitment in these areas provides you with comfort during these challenging circumstances.
YOUR HEALTH & COMFORT