At the time of writing, Maui has a mandatory self-quarantine policy of 10 days for all travelers arriving on the island. Travelers can avoid this quarantine by presenting proof of an approved negative COVID-19 test that was taken within 72 hours of arrival on the island. Negative test results must be received before boarding the final leg of your flight to Hawaii.

Please note that it is imperative that your test be from a preferred partner. A list of these and other detailed information can be found at: hawaiicovid19.com

If you haven’t received your negative test results by the time you arrive on the island, the Safe Travels team at the airport will require you to quarantine until the results come in. As of November 24, 2020, negative test results must be received before boarding the final leg of your flight to Hawaii. If the results are not in by time of boarding, you will be subject to a mandatory quarantine of 14-days or the duration of your stay, whichever is shortest.

Unfortunately, we aren’t able to provide quarantine space at Hotel Wailea, but we will help advise you on which properties are available. We have been recommending both the Marriott Residence Inn in Wailea or the Marriott Courtyard Inn in Kahului for a comfortable yet affordable stay in quarantine. Once your negative test results arrive, we are happy to welcome you up to Hotel Wailea and will refund you fully for the nights you were unable to stay.

For the greatest flexibility, our Best Flexible Rate offers full cancellation 14 days prior to your arrival date. Cancellation policies vary by rate and package.

Yes, our on-property amenities such as the pool and cabanas, pool bar, fitness studio, beach valet, The Restaurant at Hotel Wailea, Treehouse, and Tesla house car service around the Wailea area. In each area of service, we have redesigned the guest experience to accommodate safe distancing and an enhanced sanitization process for your health and comfort. 

Yes, all of Maui’s public areas such as beaches and parks are open to visitors. Hotel Wailea is pleased to provide you with beach valet service, including chairs, towels, umbrellas, and water at nearby Wailea Beach, and our valets are available to drive you down in our touchless Tesla house cars. 

At this time, we are asking our guests not to plan a road trip to Hana as their remote community is delicate. Your rental car company will tell you the same. Mahalo for your compassion!

Yes, in accordance with the State of Hawaii’s Fifteenth Emergency Proclamation, all guests will be required to wear a mask or face covering when in public spaces on the property and around the island.

The only exceptions to this requirement are:

1. Individuals with medical conditions or disabilities where the wearing of a facecovering may pose a health or safety risk to the individual;
2. Children under the age of 5;
3. While working at a desk or work station and not actively engaged with other employees, customers, or visitors, provided that the individual’s desk or workstation is not located in a common or shared area and physical distancing of at least six (6) feet is maintained;
4. While eating, drinking, smoking, as permitted by applicable law;
5. Inside private automobiles, provided the only occupants are members of the same household/living unit/residence;
6. While receiving services allowed under a State or county order, rule, or proclamation that require access to that individual’s nose or mouth;
7. Where federal or state safety or health regulations, or a financial institution’s policy (based on security concerns), prohibit the wearing of facial coverings;
8. Individuals who are communicating with the hearing impaired while actively communicating (e.g., signing or lip reading);
9. First responders (police, fire fighters, lifeguards, etc.) to the extent that wearing face coverings may impair or impede the safety of the first responder in the performance of his/her duty;
10. While outdoors when physical distance of six (6) feet from other individuals (who are not members of the same household/living unit/residence) can be maintained at all times; and
11. As specifically allowed by a provision of a State or county COVID-19 related order, rule, or proclamation.

No, currently we are not requiring reservations for facilities, however we do ask that guests and employees maintain the appropriate distance from each other in accordance with industry best practices. While we are not offering group classes at this time, we are able to schedule private yoga classes for any interested guests. 

At Hotel Wailea, the health and safety of our guests and team members is our highest priority. We would like to take this opportunity to share the steps we have taken to ensure your safety and comfort during your stay with us.  

In all areas of operations, we are diligently following the recommendations of the CDC, federal, and state agencies. We have enhanced our sanitation procedures in all suites and public areas, and we strictly manage our staff cleanliness procedures including hand washing and mask wearing. We are also taking extra precautions by supervising our team members carefully, ensuring that any staff member who feels ill stays home and takes the proper recovery time before returning to work.  

Again, our number one priority is to maintain a healthy environment for the comfort and safety of our guests and team. Using the EPA’s list of recommended cleaning products to eliminate the COVID-19 virus, we have trained our housekeeping team to use the appropriate solutions for each surface, using color-coded rags for each respective area. We have also procured specialized equipment, such as the Electrostatic Sprayer and UVC LED sterilizers, to disinfect surfaces of all sizes in even the hardest-to-reach areas. 

We are monitoring the situation very closely by staying in contact with trusted health organizations and adjusting our practices as needed. Your health is vitally important to us, and we hope that our commitment in these areas provides you with comfort during these challenging circumstances.