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Assistant Reservations & Guest Services Manager

The Assistant Reservations & Guest Services Manager will primarily be responsible for assisting with achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
Secondarily, this position will supervise and coordinate the daily activities of the Guest Service areas to include front desk, bell/valet and night audit.

• Previous hotel Guest Services and/or Reservations experience required
• Previous supervisor experience preferred
• Previous Opera (reservations system) experience preferred

Wedding and Events Manager

Job Summary:

In addition to working one on one with perspective wedding clients, the Wedding and Events Manager will work closely with and report to the Director of Events. They will serve as the Director of Event’s main support unit in the department and will assist with the planning and execution of all events held at the hotel.

This position is responsible for achieving the highest level of guest satisfaction while creating a fun, professional, and productive working environment for all staff. The Wedding and Events Manager is expected to maximize revenue-generating opportunities by analyzing the guest’s needs, suggestively selling, and effectively managing costs.

Additionally, they will regularly support the Restaurant. During these times, the Wedding and Events Manager is expected to assist the department in a management capacity and will be responsible for shift supervision, cash handling, and guest engagement. While assisting the restaurant is not their primary responsibility, as a member of the food and beverage department, they will be expected to assist the restaurant when available.

The Ideal Candidate:

An ideal candidate for this position will have the following levels of experience. Failing to have ideal experience will not eliminate a candidate from consideration.

• High school diploma or GED and at least 4 years experience in wedding planning, event management, food and beverage, or related professions.

OR

• A 2-year degree from a university that has accredited Hospitality and or Hotel and Restaurant Management programs and at least 2 years of experience in wedding planning, event management, food and beverage, or related professions.

Primary Job Responsibilities:

Wedding and Events Manager will find themselves spending most of their day focusing their time on the following areas listed below. In addition to these responsibilities, they are expected to bring improvisational skills to work on a daily basis. The food and beverage department is constantly in motion and changes can happen at a moment’s notice. The ability to make adjustments under pressure while maintaining a professional and positive attitude is paramount for an effective Wedding and Events Manager.

Leadership:

• Plans the logistics and execution of all weddings.
• Is the main point of contact before, during, and after any functions held in the Anuhea ballroom, pool/cabanas, and the Lokahi room.
• Ensures that regular and accurate communications is occurring between the events department and all other hotel departments.
• Maintains a calm and collected demeanor when working under pressure and handling guest requests.
• Mentors and develops event staff.
  – Provides clear and detailed service guidelines.
  – Leads by example when it comes to guest interaction and service standards.
  – Promptly gives praise and or constructive feedback.
• Serves as a role model for service standards and guest interaction.
• Assists the DoE in the following areas:
  – Conceptualizing ways that all event spaces on property can be utilized and sold.
  – Set up and break down of all event spaces.
  – Staffing levels and scheduling.
  – Staff utilization on the day of the event.
  – Participates in pre-event meetings with all staff involved so that they are organized and prepared.
  – Assists the DoE in staying on the schedule as arranged by the guest.
• Monitors the quantity and quality of all event related inventory and informs the DoE of any items that need to be ordered.
• Monitors all Front and Heart of the House areas to ensure they are clean and organized at all times.
• Attends weekly leadership and food and beverage meetings.

Guest Relations:

• Serves as the primary contact between perspective wedding clients and the food and beverage program at Hotel Wailea.
• Makes a point to greet all wedding clients upon arrival, checks in with them throughout their stay, and wishes them a found farewell upon departure.
• Expected to provide the highest level of service while letting their personality and passion for their job shine through. Presentations either on the phone or in person should be planned for well in advance so that conversations do not sound scripted, robotic, or unorganized.
• Communication between guests and the food and beverage department is extremely important. Wedding and Events Manager will quickly pass on any guest requests, changes, and or questions to the appropriate team member in order to provide resolutions in a timely manner.
• Follow up is essential to providing a high level of service to our guests. Wedding and Events Manager is to remain in constant contact with all current and perspective guests. There should not be more than a 24-hour period between an issue’s presentation and its response. If additional time is needed, that must be communicated to the guests.

Wedding Planning:

• Under the guidance of the DoE, plans all Weddings at Hotel Wailea.
• Stays in constant communication with guests throughout the planning phase.
• Consults with guests in order to determine wedding objectives and necessitates such as event spaces and dining requirements.
• Accurately quotes prices and fees for all services.
• Uses approved Banquet Event Order forms to organize all functions. All changes made by guests or the Wedding and Events Manager must be conveyed to both parties and new BEO must be re-created with the most recent date.
• Collects all needs of the guest and appropriately delegates these needs to the proper departments and or vendors in a timely manner.
• Accurately forecasts all needs for weddings and orders supplies and rentals in a timely fashion.
• Regularly communicates with Chef(s) when it comes to all food related items.
• Creates annual business plans that map out the year’s efforts to grow and expand wedding business.

Financial Responsibilities:

• Produces accurate and detailed billing statements for all guests.
• Works with the DoE to create short and long term goals for financial growth.
• Works with the DoE to analyze minimize costs and maximize profit without negatively impacting guest service and or employee satisfaction or functionality.
• Works with the DoE to review processed, booked, and or perspective events revenue versus the budgeted sales numbers.

Administrative Responsibilities:

• Ensures all employees maintain required certifications.
• Maintains strong working relationships with guests and vendors.
• Works with members of the food and beverage team to review events and troubleshoot any possible conflicts or challenges.
• Effectively communicates and executes departmental and property procedures in regards to emergencies and ensures that all employees are properly trained.
• Ensures that all HR related items are handled according to guidelines set forth by Hotel Wailea.

Restaurant Responsibilities:

• Assists restaurant staff in a management capacity.
• Communicates all information learned about hotel and regular guests to all necessary departments in the resort.
• Leads by example and constantly strives to engage with all guests and anticipate their needs.
• Interacts and connects with guests to ensure satisfaction.
• Monitors and supports hourly staff by maintaining floor presence during restaurant service.
• Completes end of day paperwork and cash handling procedures.

Housekeeper – Full Time – $18.71/hr.
Housekeeper – Casual – $18.71/hr.
Houseman – Full Time – $18.71/hr.
Houseman – Casual – $18.71/hr.

Guest Services Manager
Bell Clerk – Full Time – $15.68/hr.
Bell Clerk – Part Time – $15.68/hr.

Guest Services Agent

Part-time position available.

Duties: Providing excellent customer service for hotel guests including check-ins/check-outs, reservations, answering telephones, concierge duties, handling guest requests and solving guest problems.

Job requirements: Excellent guest service skills, and strong computer skills. Previous experience in a customer service role at a luxury hotel preferred.

Guest Services Agent

Part-time position available.

Duties: Providing excellent customer service for hotel guests including check-ins/check-outs, reservations, answering telephones, concierge duties, handling guest requests and solving guest problems.

Job requirements: Excellent guest service skills, and strong computer skills. Previous experience in a customer service role at a luxury hotel preferred.

 

Night Auditor

Overnight shift. Part-time position available.

Provide excellent customer service for hotel guests to include; check ins/check outs, reservations, answering telephones, concierge duties, handling guest requests and night audit duties.

Job requirements: Computer knowledge, excellent written and verbal communication skills. Previous guest service experience preferred.

 

Bell/Shuttle Driver

Part-time position available.

Job requirements: Be able to read, write and speak the English language proficiently. Drivers license and clean driving abstract required. Able to operate a manual transmission. Guest service experience preferred, but not required. Able to lift 75lbs, stand for long periods of time and run for short distances.

 

Bell Clerk

Full-time position available.

Job responsibilities: The Bell/Valet Clerk is responsible for representing the hotel at the main entrance by greeting arriving and departing guests with a true sense of aloha. This position ensures optimal organization of Bell/Shuttle Driver duties to maximize efficiency in the department.

Cabana Pool Cook 2 – Full Time – $24.43/hr.

Pool Valet Attendant

Requirements: Guest services experience required as well as High School degree or equivalent.
Duties include: Set up, stock, maintain and clean poolside, cabanas, wellness studio and fitness center. Offer assistance to guests in all three areas.

Cook II

Full time position available.

Requirements:

• Previous line cook experience and preferably a skillset that is able to handle a variety of cooking techniques
• Minor butchery skills
• Ability to work in a team environment
• Effective communication skills

Duties include:

• Prepare all mis-en-place for your assigned stations and working service areas
• Set up, break down, and clean stations and work areas
• Work cleanly, efficiently, and intelligently.

Cook III

Casual position available.

Requirements: Previous line cook experience.

Duties include:

• Prepares a variety of meats, seafood, poultry, vegetables, sauces, and other food items for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
• Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies and procedures.
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
• Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
• Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
• Follows proper plate presentation and garnish set up for all dishes.
• Handles, stores and rotates all products properly

Pool Attendant

Part-time position available.

Job Description:
Set up, stock, maintain and clean poolside, cabanas, wellness studio and fitness center. Offer assistance to guests in all areas. Regularly assist pool server and bartenders. Position is paid hourly plus 10% of all poolside and bartender gratuities.

Job Responsibilities:

• Greet arriving guests on pool.
• Set up chairs with towels and covers as guests arrive.
• Assist guests in finding seating on pool deck.
• Communicate with and attend to guests in all areas whenever possible.
• Keep pool deck stocked with towels and communicate needs to housekeeping.
• Clean and neatly organize pool deck, cabanas and chairs throughout the day.
• Maintain constant presence around the pool in order to attend to any guest requests.
• Deliver room service food to all guest rooms during operational hours.
• Assist pool servers and bartender by clearing dirty plates/cups, restocking supplies, refilling waters, and responding to any guest requests.
• Provide “surprise” amenities to guests throughout the day.
• Manage inventory of retail items.
• Retrieve and clean room service dishes.

Cook II

Casual position available.

Requirements:

• Previous line cook experience and preferably a skill set that is able to handle a variety of cooking techniques
• Minor butchery skills
• Ability to work in a team environment
• Effective communication skills

Duties include:

• Prepare all mis-en-place for your assigned stations and working service areas
• Set up, break down, and clean stations and work areas
• Work cleanly, efficiently, and intelligently.

 

Barback

Casual position available.

Job Responsibilities:

• Meets and greets guests as they arrive/depart the pool.
• Provides food and drink order service.
• Maintains setup and breakdown of pool deck and cabanas.
• Responsible for cleaning, organizing of the pool deck and cabanas.
• Assists Bartender with stocking needs.
• Assists Kitchen staff with needs.
• Delivers room service and amenities to guests rooms/pool.
• Responsible for dish washing

Assistant Director of Engineering
Maintenance Person – Casual – $28.14/hr.
Maintenance Person – Full Time – $28.14.hr.

Human Resources Manager
Human Resources Clerk
Accounting Clerk – Full Time – starting at $20/hr. Based on experience.

Bookkeeper

Job Duties:

• Assist managers with addressing, submitting, and completing T&A for processing each payroll
• Process semi-monthly employee’s retirement plan, Simple IRA – annual distributions
• Reconcile bank statements and generate a monthly P&L and Balance Sheet
• Handle and reconcile Accounts payable and receivables –
• Update Capital Expenditure Report monthly.
• Submitting reports to outside auditors in order to complete tax statements and/or depreciation schedules.
• Manage & input daily revenue for the operating account
• Accounts Payable – keep current and in good standing, maintain healthy relationship with vendors by communicating. Input each invoice per chart of accounts
• File & generate monthly General Excise Tax
• Annual tax return – gathers information for annual tax return, 1099’s, G49, Balance Sheet and Income statement, document any changes on the balance sheet
• Performs any special projects as assigned by the Director of Finance
  Assumes responsibilities of the Director of Finance in their absence

Education:

Preferred but not required: Bachelor Degree in Accounting, Finance, or Business Administration, MBA and/or CPA highly desirable.

Skills and Abilities:

• Knowledge of generally accepted accounting principles (GAAP).
• Must have strong problem-solving skills with the ability to exercise sound judgement based on accurate and concise information.
• Clear and concise written and verbal communication skills.
• Must be proficient in Microsoft Word, Excel, MICROS, OPERA, and other Accounting software systems.
• Must have excellent organizational, interpersonal and administrative skills.
• The ability to respond to inquiries, handle complaints and create a sense of satisfaction for employees and guests.

Human Resources Manager

Salary Exempt – Full Time
2 years HR hotel experience required
1 year payroll experience required

Job Duties:

• Preparing or updating employment records related to hiring, transferring, promoting, and terminating
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Ensuring new hire paperwork is completed and processed
• Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
• Addressing any employment relations issues, such as work complaints and harassment allegations
• Processing payroll to include, time edits, and paid time off benefits.
• Tracking of employee time off requests and benefit accruals.
• Preparing employee status change forms and ensuring proper approval
• Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
• Scheduling and interviewing applicants
• Conducting pre-employment background checks, schedule pre-employment drug screens
• Conducting new hire orientation and other training sessions
• Administering on-the-job training programs
• Maintaining records of employee participation in all training and development programs
• Tracking and monitoring employee job evaluations
• Conducting and analyzing compensation surveys
• Creating and monitoring employee award programs and incentive programs
• Overseeing engagement programs and other employee relations work
• Developing and administering health and safety training

Assistant Reservations & Guest Services Manager

The Assistant Reservations & Guest Services Manager will primarily be responsible for assisting with achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
Secondarily, this position will supervise and coordinate the daily activities of the Guest Service areas to include front desk, bell/valet and night audit.

• Previous hotel Guest Services and/or Reservations experience required
• Previous supervisor experience preferred
• Previous Opera (reservations system) experience preferred

Accounting Clerk

Manages income, payables, vendors, employee payroll, budgets, income statements and P&L reporting.

The broad areas of responsibility for this position include:

• All aspects of payroll processing – accurate time, deductions, garnishments
• Assist managers with addressing, submitting, and completing T&A for processing each payroll
• Reconcile bank statements and generate a monthly P&L and Balance Sheet
• Handle and reconcile Accounts Payables and Receivables
• Responsible for the Department of Liquor annual license application and annual % sales report
• Manage & input daily revenue for the operating account
• Accounts Payable – keep current and in good standing, maintain healthy relationship with vendors by communicating. Input each invoice per chart of accounts
• File & generate monthly General Excise Tax
• Gather information for annual tax return, 1099’s, G49, Balance Sheet and Income statement, document any changes on the balance sheet

Qualifications:

• BS in Accounting or related field such as business or economics preferred
• Two-year associates degree in bookkeeping preferred
• Management experience preferred

Operations Administrative Assistant

This position provides administrative support to Human Resources function, as well as to the General Manager, Director of Operations and Director of Food & Beverage with their respective areas of responsibility. The position handles highly confidential and sensitive information.

Qualifications:

• Previous experience as a Human Resources Generalist or Human Resources Coordinator (required)
• Previous experience as an Executive Administrative Assistant (preferred)
• Previous experience in the Hotel industry (preferred)
• Non-Exempt